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Healthcare · Operating-cost reduction

Utilization review documentation copilot without the backlog.

Build evidence-cited medical-necessity reviews and level-of-care summaries faster while preserving physician-advisor judgment.

◆ human-gateda person approves every consequential action
$18,500
fixed-scope pilot
Specialist opportunity
launch posture
Strong durable demand
market signal
utilization-review-documentation-copilot
// create clinical timeline
input: Admission and progress notes
step: retrieve criteria
citations: [ source ✓ ]   confidence: 0.93
HUMAN GATEawaiting review →

Nothing is finalized until a human approves it.

Built for
The buyer
Chief Medical Officer, VP Care Management, payer Medical Management executive
The champion
Utilization Management Director, Physician Advisor, Case Management leader
Day-to-day users
UR nurses, case managers, physician advisors

Designed, built, and evaluated by Alpesh Nakrani, VP of Growth at ViitorCloud, 14 years shipping software, writing on AI-Native engineering and evaluation.

Evals-first
built in from day one
Human-gated
judgment stays with you
The problem

Where the time and money actually go.

Reviewers navigate long records and changing criteria, reconstruct timelines, and manually document why a case meets or fails a level-of-care standard.

Who feels it

UR nurses, case managers, physician advisors

Trigger to act: Concurrent-review queues are late, avoidable days are rising, peer-to-peer workload is high, or audit disputes reveal inconsistent documentation.

Outcome & ROI

The result you can model before you sign.

Illustrative, replace with your data
$7,680
per month, illustrative

Illustrative only: 1,200 reviews/month × 8 minutes removed × $48 loaded hourly cost ÷ 60 = $7,680 monthly capacity. Avoidable-day or denial impact requires a controlled local study.

The outcome, plainly: Build evidence-cited medical-necessity reviews and level-of-care summaries faster while preserving physician-advisor judgment.

Review minutes
on-time review rate
agreement with physician advisor
How it works

Inputs in. A cited, review-ready result out. Your expert decides.

A Permission-aware RAG copilot. Every material fact is grounded in an allowed source and returned with its identifier, no invented data.

01
Create clinical timeline
02
retrieve criteria
03
map documented evidence
04
identify unmet/unknown criteria
05
draft review summary
06
prepare peer-to-peer brief
07
flag discharge barriers
Reference architecturegrounded · human-in-the-loop · fully auditable
Source systems · scoped access
EHR
utilization-management platform
licensed criteria content
payer portal
case-management work queue
Grounded reasoning core
Retrieve & extract
grounded on your sources, returns citations
Reason & draft
Claude Sonnet 4.6 or GPT-5.6 Terra
Human gateUR nurse or physician advisor approves every determination and external communication; licensed criteria are used under client contract.
Action · only after approval
flag discharge barriers
Audit trace
sources, rules, confidence, reviewer
Tenant isolation
minimum data, never cross-tenant
Evaluation suite
baselined pre-launch, watched after
Observability
cost, latency & drift telemetry
Model strategy

Claude Sonnet 4.6 or GPT-5.6 Terra for complex grounded work; select by task-level evaluation; Gemini 2.5 Flash, GPT-5.4 mini or Claude Haiku 4.5 for high-volume routing and drafting. PostgreSQL + pgvector or managed vector store; Policy rules and evaluator service.

Inputs
  • Admission and progress notes
  • vitals
  • labs/imaging
  • treatment course
  • discharge barriers
  • applicable criteria
The human gate

AI-Native, not autonomous. Judgment stays with your people.

The machine does the work; the human’s role narrows to the one thing that matters, judgment. That constraint is what makes it safe to deploy.

Non-negotiable human gate

UR nurse or physician advisor approves every determination and external communication; licensed criteria are used under client contract.

What it will never do
No autonomous admission-status decision
no replacement of licensed criteria
no external submission without approval
no inference from undocumented facts.
The scorecard

A scorecard, not a demo. We baseline what breaks in production.

Every deployment ships with an evaluation suite. These are the numbers we baseline before launch and monitor after.

Primary
Review minutes
on-time review rate
agreement with physician advisor
avoidable-day trend
denial/appeal rate
unsupported-criterion claim
audit exceptions
Why this, not that

The category is crowded. Most of it isn’t built for your workflow.

The alternatives
MCGInterQual/OptumCohere HealthXSOLISEHR UM modulesphysician-advisor services
This implementation

Fixed-scope, tuned to your systems and rules, grounded in your data, with the human gate and audit trail built in from day one. A price you own, not a subscription you rent.

✓ Fixed price, not a seat subscription ✓ Grounded in your data & rules ✓ Human approval on consequential actions ✓ Auditable decision trace
Systems & integrations

It plugs into the stack you already run.

No rip-and-replace. Access is scoped to the minimum data necessary, isolated per tenant, and fully logged.

EHRutilization-management platformlicensed criteria contentpayer portalcase-management work queueaudit repository
Pricing

Transparent by design. The build price buys the workflow and the proof.

A fixed implementation fee plus a monthly bill that scales with volume and governance. No hidden seats.

Pilot
$18,500
one-time · bounded proof of value
  • One process / scope
  • Live workflow on your data
  • Baseline evaluation suite
  • Measured vs. current process
Most chosen
Production
$43,000
one-time · full deployment
  • Full scope & integration
  • Human-review UI & audit trail
  • Write-back to your systems
  • Production evals & monitoring
Enterprise
$72,000
one-time · multi-entity / regulated
  • Multi-facility rollout
  • Advanced security & compliance
  • Custom control & escalation
  • Dedicated evaluation program
Monthly operating cost

10,000–35,000 grounded questions/month plus indexing and vector search.

$500–4,200
usage (models, OCR, vector, storage)
$2,800/mo
managed evaluation & monitoring

Planning assumptions, not vendor quotations. Your EHR and other platform licenses are separate and owned by you. Figures confirmed during scoping.

On working with Alpesh
“His vast knowledge of technologies and a natural problem-solving mindset consistently lead us through complex challenges with clarity and confidence.”
AM
Adil Multani
Senior Backend Developer
Why this is safe to try
01Baseline first. We measure your current numbers before we build anything.
02Fixed scope, fixed price. One process in the pilot. No open-ended engagement.
03Expand only if the scorecard earns it. You see the measured result before committing to production.
04Your people stay in control. The human gate means nothing consequential happens without a human’s approval.
FAQ

Questions serious buyers ask.

Does the AI act on its own?

No. UR nurse or physician advisor approves every determination and external communication; licensed criteria are used under client contract. The system drafts and recommends; a human approves every consequential action. Explicitly excluded: No autonomous admission-status decision; no replacement of licensed criteria; no external submission without approval; no inference from undocumented facts..

How do you stop it inventing facts?

Every material claim is grounded in an allowed source record and returned with its source identifier. The system separates observed facts, model inference, and missing information, and routes to a human whenever confidence is low, evidence conflicts, or an adverse outcome is possible.

What does it cost to run each month?

A usage bill of roughly $500–4,200/month (10,000–35,000 grounded questions/month plus indexing and vector search), plus a $2,800/month managed retainer for evaluation, monitoring and maintenance. Your existing platform licenses are separate and already yours. Exact figures are confirmed during scoping.

Do we need a ChatGPT or Claude subscription?

No consumer ChatGPT or Claude subscription is required for the production workflow. The client needs an approved API/cloud billing account. Workspace seats are optional for internal prototyping and administrator access.

How is this different from MCG?

Tools like MCG, InterQual/Optum, Cohere Health are broad platforms you adapt to. This is a fixed-scope implementation tuned to your systems and rules, grounded in your data, with the human gate and audit trail built in, and a transparent price instead of a seat subscription.

How long until it’s live, and how do we prove it works?

This is a specialist opportunity. We baseline “Review minutes” first, then measure against that baseline. You see the scorecard before expanding scope, the evaluation suite ships with the system, not as an afterthought.

Book a scoping call

Bring your real numbers. Leave with a fixed-scope plan.

A 30-minute engineering-led working session, no slideware. You leave with a sized opportunity estimate, a fixed-scope pilot plan, and the integration & human-review path mapped.

VP of Growth at ViitorCloud · senior delivery owner confirmed before paid work

Ask AI about Utilization Review Documentation Copilot