Churn prediction and save desk that cuts churn without the guesswork.
Prioritize accounts at risk, explain the observable drivers, and recommend approved interventions while account owners decide the action.
Nothing is finalized until a human approves it.
Where the time and money actually go.
Health scores are static or opaque, churn signals are spread across usage, support, billing, sentiment, and stakeholder change, and teams react too late.
CSMs, support, account management, renewal teams
Trigger to act: Gross or net retention is below plan, renewal forecast is volatile, CSM books are too large, or leadership wants a focused save motion.
The result you can model before you sign.
Illustrative only: $20 million renewal base × 0.15 percentage-point incremental retained ARR = $30,000 annual ARR retained. Use randomized or matched intervention evaluation where practical.
The outcome, plainly: Prioritize accounts at risk, explain the observable drivers, and recommend approved interventions while account owners decide the action.
Inputs in. A cited, review-ready result out. Your expert decides.
A Predictive model + decision copilot. Every material fact is grounded in an allowed source and returned with its identifier, no invented data.
Warehouse-native statistical or ML model (for example XGBoost, LightGBM, Prophet or a task-specific model); GPT-5.4 mini, Gemini 2.5 Flash or Claude Haiku 4.5 for explanations and planner interaction. Feature pipeline and model registry; Back-testing and drift monitoring.
- Account tenure/segment
- adoption
- usage trend
- support severity
- sentiment
- payment
AI-Native, not autonomous. Judgment stays with your people.
The machine does the work; the human’s role narrows to the one thing that matters, judgment. That constraint is what makes it safe to deploy.
Account owner approves outreach, offer, escalation, forecast, and commercial action; predictions never become automatic service restriction.
A scorecard, not a demo. We baseline what breaks in production.
Every deployment ships with an evaluation suite. These are the numbers we baseline before launch and monitor after.
The category is crowded. Most of it isn’t built for your workflow.
Fixed-scope, tuned to your systems and rules, grounded in your data, with the human gate and audit trail built in from day one. A price you own, not a subscription you rent.
It plugs into the stack you already run.
No rip-and-replace. Access is scoped to the minimum data necessary, isolated per tenant, and fully logged.
Transparent by design. The build price buys the workflow and the proof.
A fixed implementation fee plus a monthly bill that scales with volume and governance. No hidden seats.
- ✓ One process / scope
- ✓ Live workflow on your data
- ✓ Baseline evaluation suite
- ✓ Measured vs. current process
- ✓ Full scope & integration
- ✓ Human-review UI & audit trail
- ✓ Write-back to your systems
- ✓ Production evals & monitoring
- ✓ Multi-facility rollout
- ✓ Advanced security & compliance
- ✓ Custom control & escalation
- ✓ Dedicated evaluation program
monthly retraining, warehouse compute, feature pipelines and 5,000–50,000 scored entities.
Planning assumptions, not vendor quotations. Your CRM and other platform licenses are separate and owned by you. Figures confirmed during scoping.
“His vast knowledge of technologies and a natural problem-solving mindset consistently lead us through complex challenges with clarity and confidence.”
Questions serious buyers ask.
Does the AI act on its own?
No. Account owner approves outreach, offer, escalation, forecast, and commercial action; predictions never become automatic service restriction. The system drafts and recommends; a human approves every consequential action. Explicitly excluded: No autonomous discount, contract change, or account treatment; no opaque score used as the sole forecast; no guarantee that correlation identifies causal churn drivers..
How do you stop it inventing facts?
Every material claim is grounded in an allowed source record and returned with its source identifier. The system separates observed facts, model inference, and missing information, and routes to a human whenever confidence is low, evidence conflicts, or an adverse outcome is possible.
What does it cost to run each month?
A usage bill of roughly $1,150–8,400/month (monthly retraining, warehouse compute, feature pipelines and 5,000–50,000 scored entities), plus a $2,800/month managed retainer for evaluation, monitoring and maintenance. Your existing platform licenses are separate and already yours. Exact figures are confirmed during scoping.
Do we need a ChatGPT or Claude subscription?
No consumer ChatGPT or Claude subscription is required for the production workflow. The client needs an approved API/cloud billing account. Workspace seats are optional for internal prototyping and administrator access.
How is this different from Gainsight?
Tools like Gainsight, ChurnZero, Totango are broad platforms you adapt to. This is a fixed-scope implementation tuned to your systems and rules, grounded in your data, with the human gate and audit trail built in, and a transparent price instead of a seat subscription.
How long until it is live, and how do we prove it works?
This is a enterprise / regulated launch. We baseline “Precision/recall at actionable horizon” first, then measure against that baseline. You see the scorecard before expanding scope: the evaluation suite ships with the system, not as an afterthought.
Bring your real numbers. Leave with a fixed-scope plan.
A 30-minute engineering-led working session, no slideware. You leave with a sized opportunity estimate, a fixed-scope pilot plan, and the integration & human-review path mapped.
VP of Growth at ViitorCloud · senior delivery owner confirmed before paid work